Help
Help, from a person
Stuck, curious, or something looks wrong? Write to us and a person reads it. Most answers are below too, if you’d rather not wait.
Last updated October 8, 2026
Write to us
Email support@orbythq.com. We’re a small team, and we usually reply within a couple of business days. If it’s about your AI, tell us which one and what you saw on screen. Never send your key or your password.
Found a security problem? Please use the contact on the security page instead.
Quick answers
Connect your AI
In Orbyt, open Settings, then Your Rosie (or Your Eddie), and pick your AI. The AI page has steps for each one. For now, only beta households can connect.
Disconnect your AI
Open Settings, then Your Rosie (or Your Eddie), find your AI, and choose Turn off. It stops on its next request. Then remove Orbyt from your AI’s own list of connections.
Undo something your AI did
Anything your AI adds or changes shows who did it, with an Undo. It works for 30 days, as long as no one has changed the item since. Removals, nudges and bigger bill changes wait for your yes in Orbyt before they happen at all.
Get your data out, or delete your account
To download a copy of your data, open Settings, then Profile, and choose Download. To delete your account, open Settings, then Profile, and find Delete Account in the Danger Zone. If you’re a household’s owner or its only manager, you’ll need to sort out the household first. Not sure how? Write to us and we’ll walk through it.
Does it cost anything?
No charge during the beta. Questions about your account? Write to us.